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To build buzz, cultivate loyal users, and help in creating a global brand.
Monitor our presence on social media.
Craft engaging content and build an effective strategy across different social media channels.
Be the voice of our users.
To process effectively suggestions, bugs or any relevant product information to ensure a good user experience.
To manage communities and user engagement. Act as the platform between the company and its users.
To nurture the community.
Responsibilities:Monitor the running state and maintain the normal order of the game. Issue and manage information on the official website and forum of the game. Timely deal with various problems raised by players and offer customer service.Helping to moderate and answering players questions in the official forums and in in-game chat. Examine the job quality of the forum moderators. Sharing feedback, upgrades and suggestions from the players to improve the game The game moderator will provide information to players in response to inquiries. The moderator will also explain how to use game features and solve players complaints.
We are looking for a candidate with either experience playing our game (erepublik) or that provides some previous customer care expertise or managing forums, etc.
(erepublik) or that provides some previous customer care expertise or managing forums, etc.Strong sense of responsibility and service. Fluent in English. Thoroughly and efficiently gather player information, access and fulfill player needs, educate the player where applicable to prevent the need for future contacts and document interactions through contact tracking. Use automated information systems to analyze the players situation. Maintain a balance between company policy and player benefit in decision making. Handles issues in the best interest of both player and company. Continuously evaluate and identify opportunities to drive process improvements that positively impact the players experience.
Optional requirements (would represent a bonus for the candidate)
Open, responsive, highly communicative and empathetic.
- When applying please include your resume and a link to at least one writing sample, to the following email address: firstname.lastname@example.org